Fare Rules

SILVER AIR FARE RULES - LUGANO FLIGHTS

Changes of the name of the passenger, itinerary, date and time of the flight: Changes of the itinerary are permitted paying a penalty of € 5,00 per passenger booked, per leg.
Changes of the date or time of the flight are allowed, subject to availability, up to 48 hours before departure, contacting our call-centre (during operating hours) upon payment of € 25,00 surcharge per passenger and per flight, plus the difference in fare between the original fare paid and the lowest fare available when the change is made. Should the available fare be lower than the original one, no refund will be made.

Name changes are not permitted if any flight sector in your booking (including multi-leg reservations) is flown or past.
In case of multi-leg reservations, all the flight sectors must contain the same name.

Special Fares Return aren’t refundable and cannot be modified.
Cancellations: Passenger has to contact immediately the call-centre to cancel a reservation (subject to call centre operating hours). The amount paid could be refund according to the following rules/conditions and surcharge payment (at the moment of cancellation):
- € 25,00 per passenger, per leg for cancellations up to 5 days before the departure;
- After this term only airport taxes will be refunded
- No-show: only airport taxes will be refunded

SILVER AIR FARE RULES (Territorial continuity - flights to Pisa, Florence and Milan Linate)

Changes of the itinerary are permitted paying a penalty of € 5,00 per passenger booked, per leg.
Changes of the date or time of the flight are possible, subject to availability, contacting our call-centre (during operating hours) upon payment of € 5,00 surcharge per passenger and per leg, plus the difference in fare between the original fare paid and the lowest fare available in the new date.
Should the available fare be lower than the original one, no refund will be made.
Name changes are not permitted if any flight sector in your booking (including multi-leg reservations) is flown or past; in case of multi-leg reservations, all the flight sectors must contain the same name.
Special Fares Return aren’t refundable and cannot be modified.

Cancellations: Passenger has to contact immediately the call-centre to cancel a reservation (subject to call centre operating hours).
The amount paid could be refund according to the following rules/conditions and surcharge payment (at the moment of cancellation):

- No penalty for cancellations required up to 15 days before the departure
- Payment of € 5,00 per passenger per leg for cancellations required 5 days prior to scheduled departure;
- For cancellations required after 5 days prior flight departure, only airport taxes will be refunded.
- Alternatively passenger can utilize the ticket according to the following rules: payment of a penalty of euro € 5,00 per passengers and per leg to be paid when the new reservation will be done. In addition passengers will be required to pay the difference in fare between the original fare paid and the new fare available when the new reservation is done.
No show: only airport taxes will be refunded.


CHILDREN (from the age of 2 years to 11 years):

- 10% discount on all published fares.
- Children pay reduced taxes for boarding.


INFANT:

Infant passengers who, on the date of the flight, and in case of a return ticket on the date of the return flight are aged between 8 days and 23 months are allowed to travel in their parent’s lap paying a fare of 10,00 € (plus administration fees) per leg.
Only one infant per adult is allowed.
Infant passengers are not entitled to a personal baggage but only to the baby carriage.
Adult passengers has to be aware that the airplane is not pressurized.


UNACCOMPANIED MINOR

Passengers aged 6 to 11 years of age have to be booked in advance ONLY through Silver Air call canter 895 895 0881* (cost included € 0.64 per minute from a landline, € 0.16 to response, € 0.95 per minute and response from network Tim, Vodafone and H3G; € 0.16 to response and € 0.98 per minute to network Wind; for spending up to € 15.25 - service reserved for older only).
From abroad Ph. +41.91.6001754
The service costs € 60,00 per leg.
Handling Agent will take care of UM on ground and on board the airplane there will be a flight attendant to take care of children.

SPECIAL FARES

CARNET of minimum 6 legs

- Buying a carnet of 6 legs (and their flight reservations) can only be bought at the booking office of Silver Air at the Marina di Campo Airport. It allows for the pre-purchase of a minimum of 6 legs on destinations offered by the Carrier and the names of utilizers of ticket can be different.
- The carnet can be pre-bought and used within one year of purchase.
- Rebooking is possible with penalty of EUR 5.00 per leg.
- Allowed a free name change, only if no flight leg has been used in the same TKT.
- The pre-sales are not refundable if not used.
- In case of no-show, ticket is not refundable (only airport taxes).
- € 5.00 penalty for cancellations up to 5 days before the flight.
- After this term, we offer only airport taxes refund or rebooking of the flight at €10.00 penalty.

MEDICAL

- Before boarding, passengers will have to show certificate attesting the need of a
medical, clinical visit or anything else connected to medical needs.
- Ticket at medical rate can only be bought from our office of Marina di Campo.
- Rebooking is possible with penalty of €5.00 per leg.
- Allowed a free name change, only if no flight leg has been used in the same TKT.
- In case of no-show, ticket is not refundable (only airport taxes).
- If the reservation is canceled up to 15 days before the flight, there will be no penalty.
- € 5.00 penalty for cancellations up to 5 days before the flight.
- After this term, we offer only airport taxes refund or rebooking of the flight at €10.00 penalty.

STUDENTS

- Maximum age: 26 years.
- Before boarding, passengers will have to show that they are enrolled in an university course/ graduate school or a high school.
- Ticket at student rate can only be bought from our office in Marina di Campo.
- Rebooking is possible with penalty of €5.00 per leg.
- Allowed a free name change, only if no flight leg has been used in the same TKT.
- In case of no-show ticket is not refunded (only airport taxes).
- If the reservation is canceled up to 15 days before the flight, there will be no penalty.
- € 5.00 penalty for cancellations up to 5 days before the flight.
- After this term offer, we offer only airport taxes refund or rebooking of the flight at €10.00 penalty.

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